The Company
A global consulting firm operating across four Indian cities, with strict audit requirements and
a strong focus on employee safety, compliance, and experience.
The Challenge
Transport operations were fragmented and ran entirely on manual processes. Billing had no
verification layer, compliance was difficult to track, and admins relied on trust instead of data.
Multiple vendors followed their own non-standard processes. This led to confusion, safety
gaps, and unreliable reporting. The system wasn’t built for audit-focused operations, and
there was no way to validate what was actually happening on the ground.
The Solution
Routematic deployed its tech-powered Transportation-as-a-Service (TaaS) platform to
replace the entire manual workflow. Admins got end-to-end visibility into bookings, trips,
vehicles, and drivers. No more relying on calls or emails to figure out what was happening.
Everything moved into one system with real-time tracking and oversight. Then, billing
became transparent and verifiable. Dedicated trips and ad hoc requests were clearly tracked
and logged. Distance claims came with proof, not guesswork. Audit risk disappeared. Also,
safety improved through built-in features like SOS alerts, call masking, and app-based
routing. Direct contact between drivers and employees was removed. Employees felt secure,
and the company had a clear record of every trip. The platform also standardized vendor
operations. Everyone followed the same process, used the same app, and reported through
the same system, and chaos gave way to consistency. Onboarding was structured and
supported by both tech and operations teams. The transition happened smoothly with
minimal disruption. Employees adapted quickly because the system was simple and worked
from day one.
The Impact
The transformation delivered immediate, measurable results. Transport costs reduced by
more than 25% through complete visibility and control. 4.9 out of 5 overall commute
experience rating from employees. 74% of commuters reported being very satisfied with
booking ease. Nearly 90% satisfaction with communication and support. 99% of employees
reported feeling safe and secure during commutes. The firm moved from trust-based
transport to a data-backed, auditable system built for scale.