How a global IT enterprise moved to a fully
managed TaaS model.
97%
Routing accuracy
8%
Fewer total trips
10%
Reduction in no-shows
“What started as a routing app evolved into a governance backbone for our transport operations. Automation gave us visibility, accountability, and control at scale.”
— Senior Transport Manager, Global IT Enterprise
Business Challenge
- Managing 9,300+ daily employee commutes across 5 cities
- Multi-vendor, multi-shift transport operations with inconsistent service quality
- Manual routing and trip planning leading to errors
- High no-shows and limited visibility into actual vs planned trips
- No single source of truth for data, compliance, or cost governance
Business Outcome
- Digitized, policy-driven employee transport operations
- Centralized command over vendors, fleets, billing, and compliance
- Measurable cost reduction without loss of operational control
- Improved employee safety, experience, and trust
- Transport operations scaled into a full TaaS model
The Company
The client is a global IT and consulting enterprise managing over 9,300 employee commutes daily across five major Indian cities. With a complex, multi-vendor and multi-shift transport operation, the organization had invested in internal transport teams but continued to struggle with scale, consistency, and governance as employee volumes grew.
The Challenge
Despite the size of operations, employee transport remained largely manual and fragmented. Routing and trip planning were handled through spreadsheets and human coordination, leading to frequent no-shows, inconsistent fleet quality, and safety blind spots. There was no single source of truth for trip data, costs, or compliance, making it difficult for leadership to track performance or enforce accountability. The organization needed to digitize transport without losing control, improve safety and employee experience, and reduce costs—all while operating at enterprise scale.
The Solution
The transformation began with Routematic establishing a strong digital foundation. In the first six months, transport policies were centralized, trip bookings were governed by cut-off rules, and all trips were digitized to enable accurate tracking of noshows and costs. Safety features such as panic buttons, speeding alerts, and escort check-ins were introduced to bring compliance into daily operations. With structure in place, Routematic took over the transport desk between months six and twelve, automating routing, trip confirmations, check-ins, and reporting. This removed manual dependencies and introduced measurable performance benchmarks across shifts and routes. Routing accuracy improved dramatically—from 89% to 97%—while safe drop confirmations reached 100%. As the partnership matured, Routematic integrated its own managed fleet, eventually handling 55% of all trips. Vehicle and driver quality were standardized, and AI-powered route optimization enabled tighter logout cut-offs and better utilization. This phase delivered a 15% reduction in per-employee transport costs while maintaining 95% on-time arrivals across cities.
After five years, the operation evolved into a fully autonomous Transport-as-a-Service (TaaS) model. Routematic managed the entire ecosystem—vendors, fleets, billing, and reporting—on a single platform, with zero manual intervention in daily operations.
The Impact
What started as a routing application became a governance engine for employee transport. The organization achieved 99.9% billing automation, improved on-time arrivals from 91% to 96%, and recorded an employee satisfaction score of 4.95/5. The transport governance head was recognized with two CEO Awards for operational excellence, reinforcing that the transformation was not just technological—but strategic.