A top-tier global financial institution faced chronic app instability, poor visibility, and manual billing errors, leading to low employee satisfaction. Routematic replaced the underperforming system with its integrated transport technology, delivering automation, real-time visibility, and AI-driven optimization.
Business Impact:
- 100% automated, auditable billing with zero manual edits or audit exceptions.
- 66% improvement in system uptime (from 60% to 99.5%) ensuring commute reliability.
- 90% reduction in app crashes, improving from 8.2% to 0.8%.
- 8% reduction in trip volumes through intelligent AI routing.
- 10% improvement in ESAT scores, rising from 3.8 to 4.2 within a quarter.