The Company
A global IT and consulting enterprise managing 9,300+ daily employee commutes
across five Indian cities, operating a complex multi-vendor, multi-shift transport
network while struggling with scale, consistency, and governance.
The Challenge
Transport operations were manual and fragmented, leading to no-shows,
inconsistent fleet quality, safety gaps, and no centralized visibility into data, costs, or
compliance—making control, accountability, and scale difficult.
The Solution
Routematic built a strong digital foundation by centralizing policies, digitizing trips,
and embedding safety and compliance into daily operations. Automation replaced
manual routing, confirmations, and reporting, driving routing accuracy from 89% to
97% and achieving 100% safe drop confirmations. As the partnership scaled,
Routematic introduced its managed fleet and AI-powered optimization,
standardizing quality and reducing per-employee transport costs by 15% while
maintaining 95% on-time arrivals. Over five years, the operation evolved into a fully
autonomous Transport-as-a-Service (TaaS) model, with Routematic managing
vendors, fleets, billing, and reporting end to end on a single platform.
“The journey wasn’t about adding technology — it was about eliminating chaos, one process at a time.”
— Sr. Transport Mngr
The Impact
What began as a routing tool evolved into a governance engine, delivering 99.9%
billing automation, improving on-time arrivals from 91% to 96%, and achieving a
4.95/5 employee satisfaction score—alongside two CEO Awards for operational
excellence.