Operations: Operations

Account Manager – Customer Success

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Contents

Company Description

Routematic is an urban mobility solution dedicated to providing daily office commute services to companies, using a one-stop integrated tech platform. Routematic aims to deliver unparalleled safety, reliability, and cost-effectiveness by harnessing both supply and demand-side capabilities.

Role Description

Routematic is looking for an experienced Account Manager- Customer Success to join our team. The role is full-time and located at our Pune office, where the successful candidate will work on-site. As an Account Manager – Customer Success, you will be responsible for building and maintaining client relationships by ensuring customer satisfaction and retention. You will also work closely with other teams internally to provide successful outcomes, including product management, engineering, and sales teams.

Qualifications

  • Bachelor’s s degree or higher, preferably in Business Administration/ Engineering or a related field
  • 3+ years of experience in account management, client relationship management, or customer success management
  • Excellent verbal and written communication skills in English
  • Ability to prioritize and meet deadlines in a fast-paced, dynamic environment
  • Strong organizational and project management skills
  • Demonstrated ability to work well in a team and cross-functional environment
  • Proficient in using customer service software and Microsoft Office Suite
  • Ability to analyze data and provide insights to improve customer satisfaction and retention
  • Proficient in problem-solving and conflict resolution
  • Proven experience in managing large, complex accounts is preferred

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

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